Thank you for shopping with Neetu Brand! We are committed to providing you with a smooth and efficient shopping experience. Below are the details regarding our shipping policies:

Shipping Locations

We currently offer shipping to the following locations:

• Domestic Shipping: We ship all across Canada.
• International Shipping: We ship to select countries. Please check during checkout for availability and shipping rates to your country.

Note: Some countries may have import restrictions or duties that the customer is responsible for upon delivery. Please check your local customs regulations for more information.

Processing Time

• All orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
• Once your order is processed, you will receive a tracking number via email.

Note: Please allow extra time during busy periods (holidays, sales events, etc.).

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order directly on the carrier's website.

Shipping Issues & Lost Packages

While we make every effort to ensure that your order arrives safely, sometimes issues may arise with the carrier. If your package is lost or delayed, please contact our customer service team at neetubrandoffical@gmail.com, and we will assist you in resolving the issue.

If a package is marked as delivered but not received, please check with neighbours or your local postal service. We are not responsible for packages that are marked as delivered and not received, but we will assist in any way we can.

Address Accuracy

Please ensure that your shipping address is correct at the time of checkout. We cannot be held responsible for lost or delayed packages due to incorrect address information. If you notice any mistakes after placing your order, please contact us immediately at neetubrandofficial@gmail.com.

Returns & Exchanges

For information on our return and exchange policy, please visit our Returns & Exchanges Page or contact us directly for assistance.

Thank you for choosing Neetu Brand! We appreciate your business and look forward to serving you.