All Sales Are Final

Neetu Brand does not accept any returns or exchanges. If you ordered a wrong size in a product please contact us immediately within 48 hours so we can assist you.

Order Arrived Damaged In The Mail

We are sorry to hear that your order arrived damaged in the mail. Please understand that we do our absolute best to make sure your order arrives to you in perfect condition. All Jewelry is bubble wrapped and put into a mailer box with a fragile sticker on top. In the case of your order arriving damaged please send us a picture immediately within 24 hours. If you do not send us a picture within 24 hours we will not be held responsible for the damage of the product. In most cases a bead or stone may have fallen off and in that case we will instruct you on how you can easily fix the jewelry. However if your item is completely damaged and cannot be fixed we will simply replace your item.